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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2013 05:45 PM - last edited on ‎02-24-2017 01:04 PM by HP Administrator

HP Recommended

Hello Lissallen.

 

I understand you are unable to scan from the front panel of your printer, but you are able to scan using the Printer Assistant. 

 

Do you have a Firewall or Anti-virus running on your computer?

 

Please try the Print and Scan Doctor, and make sure you select fix scanning. This tool should fix your issue and give you an indication of why you are unable to scan.

 

If the Print and Scan Doctor doesn't work, then please follow this entire HP document on Connection Error While Scanning A Document.

 

Please inform me your troubleshooting steps.

 

Looking forward to hear from you.

I worked on behalf of HP.
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‎12-18-2013 11:46 AM

HP Recommended

Thank you!

 

I don't see where I can click the "Accept as Solution" button, but would.  This fixed the issue for me.  Love that it was so easy!

 

Regards,
MeLissa

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‎05-26-2014 07:14 PM

HP Recommended

I can't set up scan on my new HP Officejet Pro 8600 Plus e-All-in-One-Printer-N911g. When I try to SCAN to my MAC I get an error message. 

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