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Officejet8500 using control panel "scan button", Error Msg "No Connection" (439 Views)
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g17 Honor Student
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g17
Posts: 3
Registered: ‎11-19-2009
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Officejet8500 using control panel "scan button", Error Msg "No Connection"

[ Edited ]

‎11-29-2009 09:36 AM - edited ‎11-29-2009 02:37 PM

Trying to use "Scan to Computer" option on printer control panel. I have setup and updated the printer with scan options i.e. Document to File, Scan Document Menu, etc through HP Solutions Center. When I initiate a scan with the control panel I keep getting the error message "No Connection - there is no computer connection".

 

After I get the error, the "Scan to Computer" options i.e. Document ot File disappear and I need to reload them. Not sure if this is related. 

 

Running windows XP, SP 3 on Lenovo laptop. I am connected to the printer wirelessly through D-link router. Everything else on the AIO works. I can scan using Solutions Center - just not through the control panel on the printer.

Message Edited by g17 on 11-29-2009 02:37 PM
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