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07-21-2009 10:32 AM
Okay here's the deal. I bought my wonderful HP All-in-One 6310 printer about a year ago. OMG! I thought it was the greatest invention ever! Then about once a month it would just disapear from my laptop. How could it not find it? It's sitting right there! I followed all the advice like unistall and reinstall the software. It worked for awhile but man I was getting tired of doing it. Now... it disapears every other friggin day and when I uninstall and reinstall the bugger it prints, but I get a lovely "Unexpected Error has occured" when I try to scan anything at all. I tried the dreaded uninstall reinstall thing several times over the last few days and it's still not working. Now I'm usually quite Zen, but I'm about to throw this sucker out the window! Can you PLEASE HELP ME!!!!!?
Thanks so much for reading my ramblings
07-30-2009 05:06 PM
If I may ask, what is your operating systm? XP or Vista? How is the printer connected? USB or over the network?
07-31-2009 03:15 PM
And all of a sudden, this is happening to me, too.
However, here are the changes... I had to reformat my hard drive, and then loaded Windows 7 (Beta) on it. Everything appeared to be working fine. I was using it over our home network.
Suddenly, today, no matter what I do, I cannot get it to scan... it tells me it is not hooked up to the network. What crock of doo-doo is that? I tell it to print (also over the network) and it spits it out just fine!! It just refuses to scan. And I use the scanner often, sometimes daily.
It tells me: NO SCAN OPTIONS. Refer to device documentation to troubleshoot.
08-04-2009 06:41 AM
08-05-2009 08:09 AM
05-15-2011 01:18 PM
I see you had this problem even before I purchased my system. I have the same basic problem. I have a HP Pavilon dv6 notebook running Windows 7 Professional with a C4780 All-in-One device. I purchase the notebook and C4780 in Nov 2009. I use the scanner with Adobe Standard 9 and Quicken Deluxe 2010. Up until about a month ago the scanner worked. Now, I can print, but it is as if the scanner does not exist. I uninstalled the device and let Windows find and reinstall it - no joy. I uninstalled the device, downloaded/ran the installation software from HP - no joy. I tried this with a wireless connection and a USB connection - no joy. I tried the diagnostic utilities without success. The utilities cannot find the C4780 on their own. When I tell the utility to run for the C4780, it tells me that a scanner is not hooked up to the system. I accept 'update available' messages from Microsoft Windows, McAfee, HP, and iTunes. I speculate that something changed somewhere in the system's settings to cause this sudden change. Maybe an update caused it, but I have no idea why that that would be. I have been accepting updates for over a year without problem. Any ideas on how to fix this are appreciated.
09-26-2011 06:33 PM
My printer is hooked up to an XP system using the wireless mode. I can not scan with it either the computer or from the printer.I would appreciate an answer.