01-09-2013 04:41 PM
New photosmart 7520, (Window XP) problems receiving faxes. Fax Test Report - Passed, several times. When first installed received fax and then it stopped receiving. Uninstalled and reinstalled, as I wasn't able to scan either. Scanning fine at present time, but still unable to receive fax. I have an answering machine on the same line, with the phone cord connected to back of printer, ext 2, and the fax cord connected to the wall jack.
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01-09-2013 04:47 PM
Can you send a fax?
How many rings to answer on the printer?
How does that compare to the answering machine?
For best fit, the printer should be set to 6 rings and the answering machine set to 4.
Please look at this document:
It is for a different model, but it has good troubleshooting steps.
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