Photosmart 7520 - unable to receive faxes (857 Views)
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Honor Student
TaTToo214
Posts: 2
Registered: ‎01-09-2013
Message 1 of 4 (857 Views)
Accepted Solution

Photosmart 7520 - unable to receive faxes

New photosmart 7520, (Window XP) problems receiving faxes. Fax Test Report - Passed, several times. When first installed received fax and then it stopped receiving.  Uninstalled and reinstalled, as I wasn't able to scan either. Scanning fine at present time, but still unable to receive fax. I have an answering machine on the same line, with the phone cord connected to back of printer, ext 2, and the fax cord connected to the wall jack.

HP
Super_Dave
Posts: 945
Registered: ‎01-10-2011
Message 2 of 4 (852 Views)

Re: Photosmart 7520 - unable to receive faxes

Hi TaTToo214,

 

Can you send a fax?

How many rings to answer on the printer?

How does that compare to the answering machine?

 

For best fit, the printer should be set to 6 rings and the answering machine set to 4. 

Please look at this document:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01633010&tmp_task=solveCategory&cc=us&dlc=en&la...

 

It is for a different model, but it has good troubleshooting steps.

I am an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
TaTToo214
Posts: 2
Registered: ‎01-09-2013
Message 3 of 4 (848 Views)

Re: Photosmart 7520 - unable to receive faxes

Wow, that was fast. The ringer is set at 6 for the fax and the answering machine at 4. Yes, I m able to fax.

HP
Super_Dave
Posts: 945
Registered: ‎01-10-2011
Message 4 of 4 (844 Views)

Re: Photosmart 7520 - unable to receive faxes

Have you been able to try the steps in the document? 

I am an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
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