Photosmart 7520 - unable to receive faxes (1029 Views)
Reply
Honor Student
TaTToo214
Posts: 2
Member Since: ‎01-09-2013
Message 1 of 4 (1,029 Views)
Accepted Solution

Photosmart 7520 - unable to receive faxes

New photosmart 7520, (Window XP) problems receiving faxes. Fax Test Report - Passed, several times. When first installed received fax and then it stopped receiving.  Uninstalled and reinstalled, as I wasn't able to scan either. Scanning fine at present time, but still unable to receive fax. I have an answering machine on the same line, with the phone cord connected to back of printer, ext 2, and the fax cord connected to the wall jack.

PhD Student
Super_Dave
Posts: 945
Member Since: ‎01-10-2011
Message 2 of 4 (1,024 Views)

Re: Photosmart 7520 - unable to receive faxes

Hi TaTToo214,

 

Can you send a fax?

How many rings to answer on the printer?

How does that compare to the answering machine?

 

For best fit, the printer should be set to 6 rings and the answering machine set to 4. 

Please look at this document:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01633010&tmp_task=solveCategory&cc=us&dlc=en&la...

 

It is for a different model, but it has good troubleshooting steps.

I was an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
TaTToo214
Posts: 2
Member Since: ‎01-09-2013
Message 3 of 4 (1,020 Views)

Re: Photosmart 7520 - unable to receive faxes

Wow, that was fast. The ringer is set at 6 for the fax and the answering machine at 4. Yes, I m able to fax.

PhD Student
Super_Dave
Posts: 945
Member Since: ‎01-10-2011
Message 4 of 4 (1,016 Views)

Re: Photosmart 7520 - unable to receive faxes

Have you been able to try the steps in the document? 

I was an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation