01-22-2011 06:37 AM
I had my Dad set up my Printer because I tend to be a bit useless and it's working perfectly.
However, I actually purchased this Printer mainly for the scanning and I can't get it working at all. I want to scan photos to my PC but I get the follow message.
Try scan from computer or see documentation.
Any help will be appreciated. Cheers.
01-22-2011 11:57 AM
01-25-2011 02:56 PM
What happens when you try to scan from your computer? do you get a different error message?
So start the software from the computer and initiate the scan there (NOT from the touchscreen).
03-01-2011 04:43 AM
Hi I have the same issue. I finally managed to scan from my Macbook however still unable to directly scan from the touch screen of the printer itself. Not sure whether it's a bug or something missing from my Macbook?
Would appreciate some feedback and guidance from HP.
The printer is connected via my wifi at home. Printing via wifi is like a breeze however scanning directly from the printer/scanner is stil an unresolved issue
03-15-2011 09:34 AM
Exactly same problem for me. Tried Hp solutions centre, it says installation not complete*. BUT Hp home network diagnostic identified computer and printer and confirmed both are working and fully connected wirelessly.
*Had initial problems with wi-fi print, so have already uninstalled and re-installed B110a three times - now does wireless print fine, but when I came to try scan to pc I get the same scan error message.
Don't know what to try next, I'm very non-techie - how do I 'scan from computer' anyway?
There are actually several posts on this problem, none with answers though.
03-18-2011 10:10 AM
Think I have finally sorted this one out. Download FULL drivers package (I went through HP printer diagnostics to get to this).
When main install screen appears select 'ADD Device' and follow it through - my B110a now works perfectly, and wirelessly, for both printing and scanning.
I usually scan from computer to B110 and back to computer (to name and save) using HP Solution Centre as it’s easier than fiddling about with the touchscreen but it should work either way.
Hope this solves your problem.
03-25-2011 09:10 AM
Hi - this isn't too difficult, if it was I wouldn't be able to do it!
I am assuming that you can print wirelessly but can't scan? If not you may need to re-install the printer/copier/scanner.
Assuming for the moment that you can print wirelessly - you need to get to HP Solution Center - look in Programs, select 'HP' folder - you should see a number of options, first one usually being HP Solution Center (recommend you right click on this to send to desktop as a shortcut, it's quicker to use that way!). Open this and follow instructions, you may need to enter the printer model or it may be able to sense it automatically (can't remember which, sorry).
You should end up with a screen offering option to scan either picture or document (amongst other tools). Try whichever scan you need - it's a learning curve from here because you can set it for what type of scan, resolution etc depending on what you want. To keep it simple to start with, just run it as it's already set - you'll soon get the idea.
If you have any problems run HP printer diagnostic tools first (Google it if not in your programs), once you have gone through this it gives you the option of going to the Solution Center anyway.
Hope this sorts it out for you - happy scanning!
06-13-2014 05:50 AM
I have a new pc with windows 8, had trouble setting up printer as apparently not compatible, however printer is now printing, but I cannot find an option to scan from pc, please can someone help.
11-08-2014 04:18 AM
Hi i had the same problem myself but if you can do it from the computer through the program 'paint', just go to the menu and select from printer or scanner when you have the document on the scanning platform and it should scan into paint where you can save it fromt there
Hope it helps
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax