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05-03-2012 04:18 AM
The full screen message on my monitor is 'Sorry, could not find required user interface files (Please reinstall scanning software). I have tried a complete software reinstall without success. This problem has been ongoing for some time, I have a suspicion that it started when the latest software update occurred, HP Photosmart Essential 90.000.60.000. No further updates have been made available via the Check for updates box. Operating System Windows XP