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Photosmart C7280 color copy when I want B&W (2604 Views)
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skippyjohnson
Posts: 476
Registered: ‎12-05-2008
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Photosmart C7280 color copy when I want B&W

‎12-05-2008 08:03 PM

When I push the 'Start Copy - Black' button, I get a color copy.  How do I get it to copy in B&W?
I am an HP employee.
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chelogurl
Posts: 48
Registered: ‎11-29-2008
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Re: Photosmart C7280 color copy when I want B&W

‎12-07-2008 06:38 PM

Turn off the printer for 3 minutes. Check the ink level for black. Press set up >print report > self test.

Check If it's printing in black. IF not, replace the black ink cartridge. If it prints black and it looks okay, try plugging printer directly to a wall outlet and press start copy black. If it's not working with black, you may have a problem with that button for black since copy color is okay.

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skippyjohnson
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Registered: ‎12-05-2008
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Re: Photosmart C7280 color copy when I want B&W

‎12-12-2008 12:54 PM

So, I unplugged the printer instead of turning it off.  I got distracted and left it for a bit.  When I plugged it back in, I tried copying again and it worked. 

I am an HP employee.
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