10-17-2012 06:54 PM
I have a photosmart premium 3 in 1 and I'm not able to succeed in installing the scan to MS word feature. I'm operation with xp sp3 and MS word 2003 on a Dell Optiplex GX620. The install fails looking for 'Scan.msi'. A search of the computer C drive does not find a current copy. I've uninstalled the printer and reinstalled it but it always fails at about 98% of the install.