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Preview Button is Blanked Out in HP 4315 when I upgraded to a Windows 7 (64 bit) computer - HELP (49 Views)
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1Blake1 Student
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1Blake1
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Registered: ‎08-04-2012
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Preview Button is Blanked Out in HP 4315 when I upgraded to a Windows 7 (64 bit) computer - HELP

‎08-04-2012 05:30 AM

i have a 4315 all in one and recently upgraded to a window 7 but preview button is blanked out - how do you fix this? It results in only able to scan one page at a time and not entire document. Frustrating

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erico
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Registered: ‎01-07-2009
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Re: Preview Button is Blanked Out in HP 4315 when I upgraded to a Windows 7 (64 bit) computer - HELP

‎08-04-2012 06:01 AM

Try installing the HP Print patch.

It should restore the following functions

  • HP Print Status
  • Toolbox
  • Ink Levels
  • Solution Center
  • HP Scan (All-in-One)
  • Front panel scan button (All-in-One)


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1Blake1 Student
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Re: Preview Button is Blanked Out in HP 4315 when I upgraded to a Windows 7 (64 bit) computer - HELP

‎08-04-2012 08:40 AM

I tried that already and it did not change - preview button is still blanked out and while the ADF can scan the entire document, each page of the document remains a separate pdf - any other ideas? I appreciate any help here. Thanks.

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erico
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Re: Preview Button is Blanked Out in HP 4315 when I upgraded to a Windows 7 (64 bit) computer - HELP

‎08-04-2012 04:02 PM

Try uninstalling the driver software and the printer and then reinstalling it.



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**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**

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