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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-16-2017 08:46 AM

HP Recommended
Product: Scanjet G3110
Operating System: Microsoft Windows 7 (64-bit)

On an initial test of Print and Scan Doctor it does not find my G3110 scanner. The scanner does seem to be working as a just did a test scan. Help!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2017 08:31 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try using this alternative scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-17-2017 08:31 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try using this alternative scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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