05-18-2012 05:23 PM
I have chosen the 4x6 photo paper choice in the print menu. This is the advice that HP posted in answer to another request for help, and the obvious, logical solution. But the printer driver (?) disregards this, and simply prints everything in 4x6 SIZE, on an 8.5 x 11 piece of paper.
I am working with Windows 7. TWO of your printers are refusing to print on the paper: An HP Photosmart 6515, and a 6510.
Please advise, or I have to return these defective printers to the store I bought them from.
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06-14-2012 10:21 PM
This may offer some help:
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
08-15-2012 07:01 PM
First off, I have to say the HP people that have answered this and several similar questions have pointed everyone in the wrong direction. Most often, they direct you to a link that tells you to go through all these ridiculous steps of taking out your paper and re-inserting it, reseting the printer, etc. all to no avail.
This problem stems from the HP driver not correctly installing on Windows (I have windows 7). After going though all the pointless steps, I decided to go look at the device drivers settings and sure enough, the only installed paper/tray setting was for tray 1 with letter paper. Once I added a paper option for tray 2 (the photo tray), it worked just fine.
So to spell it out in finer detail:
Go to Start>Devices and Printers (again this is windows 7. If you have a different OS, get to the printer properties)
Right click on the printer and select "Printer properties"
Click on the "Device Settings" tab and add the photo tray and 4x6 paper size.
Click the ""apply" button at the bottom.
That's it! You should be ready to print your photo from the photo tray!
Hope this helps others who may have the same problem (or at least save them from going through a bunch of steps that don't work)
07-22-2013 09:11 PM
Thank you soooooo much I have been trying to fix this ever since I hooked up my printer.
Obviously this is the first time I have had a chance to "google it"
Thank again, it was exactly the problem you had a fix for
05-31-2014 02:34 PM
In attempting to print a 4 x 6 photo I went through the steps outlined below. If there is paper in tray 1 the printer will use, if there is no paper in tray 1 I get the no paper error message. After several attempts to print a photo I found this forum and read through some of the posts. Your seems to be the closest to addressing my issue. I followed your instructions to be sure I didnt miss a step. Same result. Tray 2 is added, selected, has 4 x 6 photo paper loaded, the printer does not seem to recognize. Apprciate any assistance you can offer.