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Student
janyce
Posts: 1
Member Since: ‎05-15-2012
Message 1 of 16 (6,352 Views)

Printer won't scan

HP Photosmart 5514 won't "scan to computer".  How do I set that up?

 

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 16 (6,323 Views)

Re: Printer won't scan

Hello janyce

 

What operating system are you using? Are you trying to initiate the scan from your computer or your printer? Have you already installed the Full Feature Software for the printer?

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Student
dkeoskie
Posts: 1
Member Since: ‎07-31-2012
Message 3 of 16 (6,196 Views)

Re: Printer won't scan

My printer won't scan either and no you were no help.

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 4 of 16 (6,186 Views)

Re: Printer won't scan

Hello dkeoskie

 

I need additional information to help troubleshoot the problem. Please answer the following questions:

 

  • What printer do you have?
  • What operating system are you using?
  • Do you receive any errors?
  • Are you scanning from the Printer software or from the printer itself?
  • How is your computer and printer connected?
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Regents Professor
sabretooth04
Posts: 5,714
Member Since: ‎07-30-2012
Message 5 of 16 (6,181 Views)

Re: Printer won't scan


dkeoskie wrote:

My printer won't scan either and no you were no help.


With an attitude like that, you will get no help.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
Student
RG7280
Posts: 1
Member Since: ‎10-06-2012
Message 6 of 16 (5,887 Views)

Re: Printer won't scan

I have updated my Mac op software to Mountain Lion and ran the check for updates function and completed all updates, I have tried un plugging the power to my HP C7280 and waiting and replugging in and doing same with computer but still cannot scan. I can print from my computer but the scanner still will not initialize.  Have been fooling around with this for hours and no luck. ANy ideas?

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 7 of 16 (5,846 Views)

Re: Printer won't scan

Hello RG7280

 

"If your HP printer was previously set up and working with Mac OS X 10.6 Snow Leopard or OS X 10.7 Lion, your printer is still supported when you update your Mac to the Mountain Lion operating system. HP recommends that you run Apple Software Update to make sure that you have the latest HP software installed."

SOURCE: OS X 10.8 Mountain Lion: Installing and Using the Printer on a Mac with Mountain Lion

 

So you have done the correct steps. If you are getting the error "The scanning device could not be initialized" follow the article below for several solutions.

'The scanning device could not be initialized' and Related Scanning Error Messages Display in Window...

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Student
disgruntleduser
Posts: 1
Member Since: ‎10-07-2012
Message 8 of 16 (5,793 Views)

Re: Printer won't scan

Love my 5514 HP printer. But it won't scan. Using Vista, wireless. I can PRINT to my heart's content.

But if I try to scan to computer I get an error message on the printer screen "scan unsuccessful, please make sure computer is connected to printer and try again" and  on computer screen "scanner unreachable" and suggests unblocking with the firewall. Did that. It says to check the IP address. Did that, and like I said, it PRINTS wireless all the time. Just won't scan

Regents Professor
sabretooth04
Posts: 5,714
Member Since: ‎07-30-2012
Message 9 of 16 (5,771 Views)

Re: Printer won't scan

Reload the full feature software and drivers again. Now try.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
Honor Student
hickchick_2012
Posts: 3
Member Since: ‎10-13-2012
Message 10 of 16 (5,760 Views)

Re: Printer won't scan

I am having the same problem and I have uninstalled and reinstalled 3 times already. I tried wireless and usb connections and keep getting the same errors...not connected to my computer. My computer name is on the printer..and I too can print...just not scan...and this function is crucial for me.

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