Problem Scanning to Computer with HP Officejet Pro 8600 Plus (5103 Views)
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Student
kga10
Posts: 1
Registered: ‎06-05-2012
Message 1 of 2 (5,103 Views)

Problem Scanning to Computer with HP Officejet Pro 8600 Plus

I just reformatted my computer with Windows XP Service Pack 3, installed the HP Pro 8600 Plus drivers.  Printing works fine.  Scanning from the computer works fine.  However, scanning from the printer control panel to the computer returns an "Scan Unsuccessful" error.  I ran the HP Scan utility with no errors detected.  Could this be a firewall issue?  Any help would be most appreciated.

Professor
007OHMSS
Posts: 2,526
Registered: ‎08-12-2009
Message 2 of 2 (5,062 Views)

Re: Problem Scanning to Computer with HP Officejet Pro 8600 Plus

Yes a firewall could block the scan, especially where scans originated from the computer works correctly.

 

However, here is a document that may offer other help scanning from the printer itself:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02915410&tmp_task=solveCategory&cc=us&dlc=en&la...

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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