Problem with faxing on my HP Color Laser Jet CM2320nf MFP

[TheInkBlot]

Hello,

I have an HP Color Laser Jet CM2320nf MFP all-in-one printer, which is connected to my iBook G4 laptop running Mac OS C v. 10.5.8.

I have had the printer for a couple of years and it has operated without any problems. Today, though, I tried to fax 21 pages to a receipient, but the printer would repeatedly stop storing the fax about halfway through.  I thought the problem was either a) too many pages or b) the ADF was not working, so I tried scanning the document to my hard drive through the ADF and it worked fine.

Does anyone know what could be the problem and how I may resolve it?

Thank-you.

[TheInkBlot]

Anybody?

[Daniel_L]

The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!

You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

Hope this helps!

[cs4517]

Can you give me a little more information on what you are seeing.  When the document stops storing in memory is the fax sending?  In this model there is a mechanism where the storing of pages will stop when the fax memory is full, waiting for the preceeding pages to be sent to free up fax storage.  Is there a comm error when you get to this point.

You could also have an issue with the fax storage memory.  A quick check for this is to put a complex page ( I use the second page of the diagnostic report - setup - reports - diagnostic report.  Second page is printout of color squares).  Put this page on the scanner glass, and then press 111 (or any #) - then Fax Send.  Select send from flatbed scanner - load page - ok, another page - ok.  Keep pressing ok to scan more pages.  At some point - usually between 30 and 40 pages it will say 'fax storage full - cancelling fax'.  If you attempt to run the test another time and the unit crashes - displays 49 error and reboots then you have a problem with the fax storage memory.  If on the second test it gives the fax storage full - cancelling message then the fax memory is OK.

[Norm Plumb]

Hello,

Sometimes the fax memory can become filled up and exhibits a can't send or receive condition.  Please try rebooting your printer to clear the stored fax memory.  A secondary choice is from the control panel.  Press the Setup button -select Service- select Fax Service and then select Clear Stored faxes. 

Norm