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01-26-2012 05:19 PM
I have an HP Color Laser Jet CM2320nf MFP all-in-one printer, which is connected to my iBook G4 laptop running Mac OS C v. 10.5.8.
I have had the printer for a couple of years and it has operated without any problems. Today, though, I tried to fax 21 pages to a receipient, but the printer would repeatedly stop storing the fax about halfway through. I thought the problem was either a) too many pages or b) the ADF was not working, so I tried scanning the document to my hard drive through the ADF and it worked fine.
Does anyone know what could be the problem and how I may resolve it?
02-23-2012 07:02 AM
The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
Hope this helps!
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.
04-18-2012 10:52 AM
Can you give me a little more information on what you are seeing. When the document stops storing in memory is the fax sending? In this model there is a mechanism where the storing of pages will stop when the fax memory is full, waiting for the preceeding pages to be sent to free up fax storage. Is there a comm error when you get to this point.
You could also have an issue with the fax storage memory. A quick check for this is to put a complex page ( I use the second page of the diagnostic report - setup - reports - diagnostic report. Second page is printout of color squares). Put this page on the scanner glass, and then press 111 (or any #) - then Fax Send. Select send from flatbed scanner - load page - ok, another page - ok. Keep pressing ok to scan more pages. At some point - usually between 30 and 40 pages it will say 'fax storage full - cancelling fax'. If you attempt to run the test another time and the unit crashes - displays 49 error and reboots then you have a problem with the fax storage memory. If on the second test it gives the fax storage full - cancelling message then the fax memory is OK.
04-18-2012 11:18 AM
Sometimes the fax memory can become filled up and exhibits a can't send or receive condition. Please try rebooting your printer to clear the stored fax memory. A secondary choice is from the control panel. Press the Setup button -select Service- select Fax Service and then select Clear Stored faxes.