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Honor Student
stomepr90
Posts: 2
Member Since: ‎06-10-2013
Message 1 of 3 (436 Views)

Problems with HP Envy 120

[ Edited ]

All sorts of issues here....

 

#1. Upgraded my computer from an older gen Macbook Pro to a new Macbook Pro with 10.8 and I can't scan with the HP Scan software because each scan comes out blurry.

 

#2. I've upgraded to the lastest firmware and software.

 

#3. Interestingly enough, when I scan directly by tapping the printer/scanner's touchscreen, I can get clear pages; however, if I go through the scan utility, the pages are either blue or blurry. I can't use the touchscreen to print because I need to print multiple pages at a time.

 

#4. Randomly. I can't find my product number anywhere. It's not on the UPC tag like the articles say.

 

 

Honor Student
stomepr90
Posts: 2
Member Since: ‎06-10-2013
Message 2 of 3 (389 Views)

Re: Problems with HP Envy 120

Anything HP?

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 3 of 3 (374 Views)

Re: Problems with HP Envy 120

 

stomepr90,

 

#1 Have you tried using Image Capture under Applications?

 

#2 Did you download the driver from HP or Apple?

 

#3 The printer is probably using Image Capture and Preview. 

 

#4 http://h10025.www1.hp.com/ewfrf/wc/findModel?cc=us&dlc=en&lc=en

 

 

Best of luck,

Kyle

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