01-03-2012 10:28 AM
Just bought a new all in one HP Deskjet 4500.
Installed with Windows 7 64 bit.
Scanning isnt working.
Says "No scan options - refer to device documentation".
I have not found any documentation to remedy this.
Any help is appreciated.
01-03-2012 04:03 PM
I am having the same issue though I am using Windows XP. I am using a WiFi connection. Do I need a USB connection to scan? If so, how will this affect my WiFi setup?
01-05-2012 08:53 AM
After way too much trouble, and learning that this is a common problem, I found a fix... not ideal, but does the trick. Go to google and type the message below... the instructions are straight forward and worked in about 30 seconds. Good luck.
A 'No Scan Options' or 'Scan settings are not set' Message Displays on the All-in-One
01-05-2012 06:53 PM
I believe my problem was due to inadequate product documentation. Once I opened the HP Solution Center I stumbled onto the solution. The Deskjet is working properly, but I would have had much less frustration and stress if the product had included a user friendly user manual. I still do not know why the Scan button has this beside it: Scan (USB only). Where is the documentation?