error message username and/or password incorrect when scanning

[Mb97662]

Hello - I am having the same issue related to my 8610 printer - can you post the solution?

Thank you very much.

[Chimney_83]

Greetings @Mb97662,

Thanks for the post. 

I understand that you are looking to know the procedure to use Scan to email feature on your printer. 

Don't worry, I will be glad to help. 

Are you able to print or make a copy?

May I know the operating system installed on your computer?

How is the printer connected to your computer? (USB or wireless.)

Request you to provide the requested information for better assistance. 

Please follow the procedure mentioned under "Scan directly to email (network connections only)" section of this article for assistance. 

You can enable scan to email option using the printer assistant. (Windows PC.)

For the scanning procedures, refer to the articles below based on the OS installed on your computer.

HP Printers - How to Scan from the Computer (Mac)

HP Printers - How to Scan from the Computer (Windows)

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Mb97662]

Hello, and thank you.

 - Windows 7 Enterprise

- I can print and make copies

- Printer conected via wireless

I will look into your suggestions.

Best.

[KrazyToad · Accepted solution]

@Mb97662

Hi! Please try those troubleshooting steps provided earlier at your convenience and let me know how it goes.

Have a Wonderful day.

[Mb97662]

The issue was I that changed the password on my sending address email, which caused the email function on the printer to fail due to invalid credentials. I changed my password via the HP web interface, and it worked out. Luckily I had the IP address handy. Thank you!

[Chimney_83]

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.