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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Same here. I have no desktop or laptop and use an iPhone & android tablet so is it still possible to scan??
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Greetings @DDJL,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are looking to know the procedure to scan from your printer using any mobile device.

Don't worry, I will be glad to help. 

Are you able to print from your mobile device?

 

For you to be able to scan to your mobile device, you would need to install HP AIO remote app. 

Once the HP AIO remote is installed and configured with your printer. 

Using the HP AIO remote app, you can scan to your mobile as well. 

Please refer to this HP Article for assistance in using the HP AIO Remote app. 

HP Wireless Printers - Printing with Wi-Fi Direct

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Greetings @DDJL,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are looking to know the procedure to scan from your printer using any mobile device.

Don't worry, I will be glad to help. 

Are you able to print from your mobile device?

 

For you to be able to scan to your mobile device, you would need to install HP AIO remote app. 

Once the HP AIO remote is installed and configured with your printer. 

Using the HP AIO remote app, you can scan to your mobile as well. 

Please refer to this HP Article for assistance in using the HP AIO Remote app. 

HP Wireless Printers - Printing with Wi-Fi Direct

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

HP Recommended
Thank you!
HP Recommended

Thanks for the reply and hope the suggested procedure helped. Please do post your technical queries on our Forums for assistance. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

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