Require email ID of HP head of complaint department

[rajivsethi]

MY PRINTER IS NOT WORKING

SHOWING 'ERROR 13 SCANNER ERROR'
HELP NEEDED
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[Dvortex]

Hello, @rajivsethi – Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others!

I understand that you are scanner error 13 on your printer. To assist you better I need to know the LaserJet printer model number. Please reply with the same.

Alternatively, try performing a power drain on the printer and try making a copy. Here are the steps:
 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
• Try making a copy on the printer and check.
   

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

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