Scan Pop-up message

[mrfritz1]

I recently pyurchased a new DELL computer running Windows 10 Pro and connected it to my HP6500A wireless printer via my home network.  I keep getting a message that "Scan to computer is no longer activated.  The network connection to the computer has been lost."

It's noted by something called "SCAN TO PC ACTIVATiON APP".

I've run scan diagnostics several times and while I have not attempted to save a scan, I've been able to scan and capture the scan on my DELL computer's screen.  It seems to me the message indicating that network connection has been lost is incorrect.  So, my question is, how do I get rid of the pop-up message which seems to display every 2-3 minutes and is very irritating?

Thanks for any help.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that the “Enable” Scan to Computer" is UNCHECKED.  

Watch this resource and ensure that it is "unchecked" (instead of checked)

Scan to Computer

Hope that helps!

[mrfritz1]

Your approach seems to have solved my problem.  I really appreciate the support.  The pop-up message was very annoying.

Thanks a lot!

[greenturtle]

Hi @mrfritz1, 

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[socref52]

When I click on the icon for my HP I do not get HP print assistant. It only asks if I want to set up a connection, which I have done numerous times. I have tried to run HP Scanner Doc and dowloaded Assistant, but neither would work.

Please help, I have been working on this for two days now.

[greenturtle]

Hi @socref52,

Thanks for using the HP Forums.

Can you try this:

Removing Software and reinstalling

Go to Control Panel, under ‘Program and Features’, look for the HP SW and click uninstall. 

To remove print drivers, you can go to ‘Devices and Printers’, look for the printer that is installed.

Right-click on the printer icon, and select ‘Remove device’.  This step should remove the printer.

To ensure that the print driver is indeed uninstalled, on the same screen, click on any other printer icon, and select ‘Print server properties’.

Go to ‘Drivers’ tab, and see if you find the printer model name. If it exists, select it, and click ‘Remove’.

This should remove the print driver.

After that, reinstall the FULL feature software.

Hope that helps!