01-10-2010 06:08 PM
I've recently purchased a printer model B209a from HP for my husband and me. He wants to scan a document to the printer which he can then put in as an e-mail attachment. When I touch "scan" and then "to computer" I get a message saying I should start the scan from the computer. How do I do this? I have a Inspirion desk top computer about 5 years old. We also use a router for the use of my husband's wireless laptop. Help, please!
01-11-2010 05:07 AM
If you have installed the printer software on you PC, then you should have a program called HP Solution Center. You can scan from this program too. Give it a try.
01-15-2010 12:27 PM
I have a an HP Photosmart Plus, Model Number B209a. I need to scan a document from the printer to my computer. The scan will probably go into a word document or into an e-mail. When I try to scan the document to the computer, I get a notice that says I have to scan FROM the computer. I have no idea to do this, and the instructions given from The HP Solution Center do not help. I've plugged and unplugged as I was asked to do. I still get the same information back to scan from my computer. Any help will be appreciates! Thanks, Evie
01-15-2010 12:40 PM
I forgot one thing. I use IE 8. I bought this printer to specifically use it's scanning feature. If no one has an answer to this, I may have to take it back. I spent over 6 hours with the technical support too install this correctly. It should be working, but it is not. Printing is great, but scanning is a problem. Thanks to anyone who can figure this out.
01-15-2010 04:06 PM
I have the same problem with a photosmart plus B209 connected to a HP 6910p. You would think that would make it easy right? The printer says try scanning form the computer; the computer says a required software component was not found or improperly installed. I have reinstalled the software twice without any error messages and spent 2 hours trying to fix this. HP sucks.
01-15-2010 04:28 PM
It seems as if many of us are using endless hours with great frustration and still can't fix some of the printer problems. Is no one from HP listening? I guess we can wallow in our sorrow together! Evie
01-15-2010 08:24 PM
I just purchased this printer tonight and installed the software on my two laptops. At first I was receiving the same message telling me to start the scan from the computer (which can be done by opening the HP Solution Center application and selecting Scan) but I wanted to be able to scan from the printer to a specific PC. I turned on both laptops and launched HP Solution Center and then selected Scan > (to) Computer from the touchscreen on the printer and my two laptops showed up. I can't guarantee that it will work for everyone but it worked for me. Best of luck. - Jarrod
01-26-2010 01:20 PM
11-28-2010 07:57 AM
I had the same problem. Open HP Photosmart Studio. Click Scan on upper left of tool bar. Then click continue.
This worked for me I have an Imac with OS X. I hope this works for you... HP can easily improve on their customer service and I will be reluctant to purchase another product from them in the future.