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04-19-2012 07:03 AM
I am trying to install the software for an HP ScanJet 5590 on a new laptop running Windows 7 Pro 32-bit. I'm using the latest software from the HP site. I don't get any error message. The install says it installed successfully and I click Finish (actually I get that screen twice) but there is no software installed. (I had Windows Firewall disabled and Symantec Endpoint Protection disabled.) When I tried installing in safe mode, I do get the following Error Code 28157710 (for \setup\hpzfwx01 inside the temp folder used for the install).
04-19-2012 10:15 AM
Update: I was able to install Ver 9 of the software [I changed the properties of the .exe to be compatible with Vista and to run as administrator (even though I was logged on a profile with admin privileges.)] and then I was finally able to get the driver installed. However, I am still unable to install Ver 13.