HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

ScanJet 5590 software won't install on Windows 7 Pro 32-bit (382 Views)
Reply
Reply
Topic Options
DS13 Top Student
Top Student
DS13
Posts: 6
Registered: ‎04-18-2012
Message 1 of 2 (382 Views)
Report Inappropriate Content

ScanJet 5590 software won't install on Windows 7 Pro 32-bit

‎04-19-2012 07:03 AM

I am trying to install the software for an HP ScanJet 5590 on a new laptop running Windows 7 Pro 32-bit.  I'm using the latest software from the HP site.   I don't get any error message.  The install says it installed successfully and I click Finish (actually I get that screen twice) but there is no software installed.  (I had Windows Firewall disabled and Symantec Endpoint Protection disabled.)  When I tried installing in safe mode, I do get the following Error Code 28157710  (for \setup\hpzfwx01 inside the temp folder used for the install).

0
Reply
0
Please use plain text.
 
DS13 Top Student
Top Student
DS13
Posts: 6
Registered: ‎04-18-2012
Message 2 of 2 (376 Views)
Report Inappropriate Content

Re: ScanJet 5590 software won't install on Windows 7 Pro 32-bit

‎04-19-2012 10:15 AM

Update:  I was able to install Ver 9 of the software [I changed the properties of the .exe to be compatible with Vista and to run as administrator (even though I was logged on a profile with admin privileges.)] and then I was finally able to get the driver installed.  However, I am still unable to install Ver 13. 

0
Reply
0
Please use plain text.