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Student
Posts: 1
Member Since: ‎02-13-2013
Message 1 of 2 (7,347 Views)

Scanjet 8500fn “Options Conflict - Scanner is not available. Touch OK and wait for scanner.”

Hi, we just got a new Scanjet 8500fn.  Every other day or so, users are not able to scan.  They sign in, press E-mail, and choose the email address without any problem.  When they press the GREEN button to send, this message would come up:

 

“Options Conflict - Scanner is not available.  Touch OK and wait for scanner.” 

 

The only way to get around the problem is to reboot the Scanner but it takes 10-15 minutes to reboot.  Has anyone seen this issue?

 

Thank you,

Derrick

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Student
Posts: 1
Member Since: ‎12-02-2013
Message 2 of 2 (7,081 Views)

Re: Scanjet 8500fn “Options Conflict - Scanner is not available. Touch OK and wait for scanner.”

Did you ever figure this out?

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