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Honor Student
Reed17
Posts: 3
Member Since: ‎01-08-2011
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Scanjet G4050 Software Uninstall left software that does not show up on Control Panel

I had an HP Scanjet G4050 working on my Vista PC. I started getting some error messages so I decided to uninstall the program to see if reinstalling it would fix the problem. I did not get any error messages on the uninstall. When I went to install the program again, I checked the custom installed and was surprised to see that it showed that the following software programs were still installed:

  1. HP Imaging Device Functions

  2. HP Solution Center

  3. HP Scanjet 4000 Series

  4. HP OCR Software

 

Only the HP Update and HP Photosmart Essential 1.12 were not installed. I went to the control panel to see if I could uninstall them but they did not show up there. If I use the uninstall in the setup CD that came with the scanner, it does not uninstall them.

 

I can install the two programs that were not installed but I do not get the Solution Center software. I have tried many things and nothing seems to work. I even tried  the instructions in the following URL but nothing works. Any suggestions? I have spent several days trying to fix this. The PC recognizes the hardware - so the driver is okay.

 

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=3236371&spf...

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