Scanjet G4050 cannot find destination for scans

[Scanjet-Bob]

I have tried twice to install my new scanner, but when I try to start an application (scan or copy), I get the folloing error message:

The program cannot find any available destinations to which scans can be sent.  Try the following steps.

Reboot the computer

Reinstall the HP Photosmart Software that came with the device.

I have rebooted the computer and reinstalled the software twice and still get the same massage - very frustrating, can you help??

Thanks much - Bob

[Akki78 · Accepted solution]

Hi,

   Follow the steps in the link below to solve the scan error :

http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=3236371&docId=emr_na-c03968799&docLocale...

[Scanjet-Bob]

THANK YOU SO VERY MUCH!!! Just loading the software did the trick!!  Most appreciated!!  Bob

[admined4u]

I’m running Win-7 pro (64bit) w/all the latest updates and have an HP G4050 scanner attached. The scanner works fine with Windows Scan & Fax and several other apps.  However, HP Scan (full feature 64 bit edition) fails to launch and gives a “...unable to find any available destinations to which scans can be sent” message. 

Here is my workaround! In order to get HP Scan to run it’s necessary to: (1) first run Scan Doctor to its successful completion; (2) then click on “Test Scan” and, when the scan fails, select the second option (set the scan-to location).  This results in successfully opening and running HP Scan and it then seems to run without further issues.

So, the obvious question is...why doesn’t HP Scan just open correctly in the first place...without having to run the Doctor every time?

[Akki78]

Hi,

    Just do a complete uninstall and reinstall the software from the link below and it should solve the problem:

http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3236377&swLangOid=8&swEnvOid=4063

[admined4u]

Oh golly, I appreciate your feedback, however, I've lost count on the number of times I've completed the "uninstall-reinstall" process to no avail.   I've even done the reinstall using several different compatibility modes (e.g., for XP, XP-SP2, for Win 7-32, etc.)...all no help.  Tried with and without Virus Scanner and w/wo Firewall enabled...same results.

One additional note of interest:  Installing the Full Feature software by itself results in Scan Doctor showing issues with HP Twain Drive not being available.  Installing the Full Feature software first and then following that up with the intallation of the Basic Driver allows Scan Doctor to run to a successful completion...except for the "Test Scan" (as mention in my previous post).

I'm guessing there's a problem somewhere in the Registry, however, I simply haven't had a chance to explore this at this time.  For now, I'm just using the "work around" explained in my previous post. 

[ZimDoug]

Can someone help with this fix that seems to have gone AWOL! Many thanks

"This site can’t be reached"

[admined4u]

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@ZimDoug wrote:

Can someone help with this fix that seems to have gone AWOL! Many thanks

"This site can’t be reached"

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I wouldn’t hold my breath waiting for HP to fix this issue with ether their “Basic Feature Driver” nor their “Full Feature Driver & Software” for PCs running Windows 7 or an earlier MS OS.  I have a hunch it just isn’t going to happen!

I’m running Win-7 Pro (64bit) and, even without the more sophisticated HP scanner app, I still enjoy using my HP Scanjet G4050.  Unfortunately, I’ve had to resign myself to running Windows Fax & Scan to tease out that modicum of pleasure from the scanner.  Shame on HP.