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amandalariviere
Posts: 1
Member Since: ‎07-03-2012
Message 1 of 20 (10,120 Views)

Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

I can print off the computer but will not scan or copy from the scanner itself.

Please help.

Thank you.

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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 20 (10,093 Views)

Re: Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

What you have is most likely a scanner lamp that has gone out.  You can try following the steps in this document to clear it up, but most likely it is just gone. 

 

If the steps in the document don't work, you can try a semi-full reset before thinking about a different model.   To do a semi-full reset:

 

  1. Make sure the printer is on.
  2. Pull the power cord from the back of the printer.
  3. Pull the power cord from the wall.
  4. Wait 30 seconds.
  5. Plug the power cord back into the wall, but do not plug the printer back in yet.
  6. Hold down the # and 6 key.
  7. While holding the # and 6 keys plug the printer back in.
  8. When the lights come on, let go fo the keys.

If the semi-full doesn't fix it, it's just time to get a different printer.

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Honor Student
pjunk
Posts: 2
Member Since: ‎07-15-2012
Message 3 of 20 (10,050 Views)

Re: Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

Really?  69 people have viewed this same error so far... does that indicate some sort of lemon?  My HP Officejet 4500 is barely 6 months old.  And now you say it is most likely "just gone?"  What kind of a professional response is that?  p.s. The suggested response did not work for me. 

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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 20 (10,031 Views)

Re: Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

If it's only 6 months old, you should be well within the factory warranty.  If your within the factory warranty, HP should replace the printer for this problem.  You can give them a call at 1-800-474-6836, for the U.S. and Canada only, and see if what they have for you.  If you're out of warranty, which you shouldn't be yet, they will not replace anything and will have to charge you for support if you want them to try and help you.  

 

International users click here to find your support number.

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pjunk
Posts: 2
Member Since: ‎07-15-2012
Message 5 of 20 (10,027 Views)

Re: Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

The printer was covered under HP warranty and tech support was very helpful to diagnose and send a replacement. I am glad the HP product comes with a 1 year warranty. Thank you!
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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 6 of 20 (10,026 Views)

Re: Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

No problem.  Glad I could help.

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yawbaah
Posts: 3
Member Since: ‎12-01-2012
Message 7 of 20 (9,487 Views)

Re: Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

Hi,

     I have officejet 4500 all in one but after changing my in i got this message,Unable to Scan,copy or print.

       How I solve this problem?Please help.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 8 of 20 (9,455 Views)

Re: Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

See my first post in this thread.  If none of that works, you will need to replace the printer.  If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.

HP Technical Support Case Call Form:
https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082

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Taylorn72
Posts: 6
Member Since: ‎02-17-2013
Message 9 of 20 (9,058 Views)

Re: Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

Well folks thanks for the tips.

I had the same scanner failure error on my HP Officejet which was a hardly used and fairly new printer so admittedly I was annoyed when it failed.

I tried all of the solutions on here and non worked - being honest problem appears to be more mechanical than power giberish. Fortunately I bought a new printer as one was for another room anyway so I thought; "what the hell. if brains won't work then maybe BRAWN will" so......

I bashed the plastic where the scanner had stopped on right hand side of the scanner, then in the middle of the left hand side on the scanner (glass/scanning section), theres a spindle so I tried turning this around with a big Allen Key in the direction it spun freely and then tried again. It didn't work so I thought..... EXPLETIVE ***^$** IT and turned it around the opposite way and heard a couple of crunches as I had nothing to lose as would bin the 4500 alltogether anyway.

Having had a good couple of crunches against the direction of the free spinning cogs (WARNING - don't overdo it 2-3 at most - no liabilty here if you break your own stuff)I turned the 4500 back on......

Result...... Orange Light, Gone, Error Message GONE.................4500 Works as good as new.
Honor Student
gracei2
Posts: 2
Member Since: ‎04-12-2013
Message 10 of 20 (8,278 Views)

Re: Scanner Failure. Hp officejet 4500g says unable to scan, copy or fax. Press ok.

I can scan, copy & print from both glass & feeder. Can also receive fax. But same error occurs when i send fax. 

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