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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-19-2017 06:04 PM

HP Recommended
Product: HP Laserjet All in One M225
Operating System: Microsoft Windows 7 (64-bit)

Hi Support,

 

We have the following devices :-

 

HP Laserjet All-in-one M225 printer

HP 1820-48G-PoE+

Dell SonicWall TZ300

Windows 7 desktop computer

 

We managed to install the printer on the PC by using the IP address of the printer. The auto-scan for HP devices on the network did not work.  The computer and printer are on different VLANs and on different subnets. VLANs are configured on the HP 1820 switch. The subnets and DHCP is configured on the SonicWall. On the firewall we have already any-to-any rule between the Printer and the PC. 

 

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The problem is we can print but we cannot use the scanner. The error is Scanner unreachable. 

 

But if we move the printer to the same VLANs (thus the same subnet) as the PC, the printer and scanning works.

 

Please advice. Thank you

 

 

 

5 REPLIES 5

‎02-20-2017 05:47 AM

HP Recommended

Well what are the exact IPs???   IP of your Gateway???  IP of the printer?

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‎02-20-2017 03:21 PM

HP Recommended
@sabretooth04 wrote:

Well what are the exact IPs???   IP of your Gateway???  IP of the printer?

printer ip - 10.100.14.9 gateway 10.100.14.1 VLAN40

pos computer - 10.100.12.19 gateway 10.100.12.1 VLAN20

 

 

 

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‎02-20-2017 03:23 PM

HP Recommended

This is in your home?

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‎02-20-2017 11:11 PM

HP Recommended

This is in one of our offices. 

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‎02-21-2017 03:57 AM

HP Recommended

Since this involves VLANS, suggest you contact your IT department as this is their responsibility.

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