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Honor Student
sballay
Posts: 2
Member Since: ‎03-02-2011
Message 1 of 19 (18,569 Views)

Scanner Unreachable

have a proble with a scanner/printer error:

 

Scanner communication cannot be established. Ensure your product is powered on, check the connection, and ensure your networkis functioning properly. If these conditions are correct, restart the product and try scanning again.

 

If you installed this printer by IP address, then you might need to update the UP address. Use the Update IP Address item in the Start menue entry for this printer.

 

If you are running firewall software, it may be blocking scan communication. Please visit .... to congigure your firewall.

 

Has anyone seen this before?

What did you do to resolve this?

 

Thank you.

Honor Student
sballay
Posts: 2
Member Since: ‎03-02-2011
Message 2 of 19 (18,546 Views)

Re: Scanner Unreachable

This error was due to an IP conflict where another device had the same ip address.

Honor Student
elliotsmith
Posts: 2
Member Since: ‎05-02-2011
Message 3 of 19 (18,121 Views)

Re: Scanner Unreachable

How did you resolve this? i've got the same.

Honor Student
elliotsmith
Posts: 2
Member Since: ‎05-02-2011
Message 4 of 19 (18,116 Views)

Re: Scanner Unreachable

Downloaded and ran the HP diagnostic utility... sorted me right out, thanks anyway.

Student
colvcgoyal
Posts: 1
Member Since: ‎09-20-2011
Message 5 of 19 (16,984 Views)

Re: Scanner Unreachable

i also have same problem ,any solution

Tutor
7410_at_Home
Posts: 10
Member Since: ‎09-12-2011
Message 6 of 19 (16,977 Views)

Re: Scanner Unreachable

Read the first part of the first post as solutions to a scanner not being reachable.

 

edited for readability....

 

-------------------

Have a proble(m) with a scanner/printer error?

 

"Scanner communication cannot be established."

 

Ensure your product is:

  • powered on,
  • check the connection, and
  • ensure your networkis functioning properly.

 

If these conditions are correct, restart the product and try scanning again.

 

If you installed this printer by IP address, then you might need to update the UP address. Use the Update IP Address item in the Start menue entry for this printer.

 

If you are running firewall software, it may be blocking scan communication. Please visit .... to congigure your firewall.

 

~~~~~

 

Has anyone seen this before?

What did you do to resolve this?

 

Thank you.

 

---------------------

 

From the reply posts, this worked for several.

 

My scanner is unreachable too, but the problem is a the Solution Center won't install.

Student
abohasan
Posts: 1
Member Since: ‎06-06-2012
Message 7 of 19 (14,487 Views)

Re: Scanner Unreachable

i have the same problem with my scanner

my device is hp 2050 a all in one

Top Student
Salah1982
Posts: 5
Member Since: ‎06-05-2012
Message 8 of 19 (14,485 Views)

Re: Scanner Unreachable

I have the same problem and tried all the recommendations above though my 2050A all-in-one device scanning function isn't working at all.

 

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 9 of 19 (14,449 Views)

Re: Scanner Unreachable

Hello everyone

 

The Original Poster and the second poster stated they ran the HP Diagnostic Utility and it resolved their problem. You can find the HP Print and Scan Doctor at the link below. If you need further help though let me know what happens.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Honor Student
DMarple2
Posts: 4
Member Since: ‎08-30-2012
Message 10 of 19 (13,686 Views)

Re: Scanner Unreachable

My problem is that when I run the print/scan doctor, it shows my printer, but it shows the wrong IP address.  When I go to the printer and go to setup and check the IP address, it is 192.168.2.2.  My laptop thinks the IP address is 192.168.2.5. 

 

How do I tell my laptop to go out and re-verify the printer's IP address?  Since I am (by default) using dynamica IP addresses, every time I reboot, power printer up and down, I may get a different IP address (the last digit changes.) 

 

So, how do I tell my laptop/hp software on my laptop to check the printer's IP address?

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