Question
Scanner error 22 message on LaserJet M1212nf MFP
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Student
lanmaster222
Posts: 1
Member Since: ‎08-29-2012
Message 11 of 167 (8,005 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

Good day.

Please send me that solution too?

My MFP M1212nf have periodically error "scanner error 22".

 

Honor Student
magocsg
Posts: 4
Member Since: ‎07-18-2012
Message 12 of 167 (7,992 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

Sorry about the late response.  The code shows up on the printer.  It seems to only do this if I try to scan or copy an item, say from a book where the cover for the glass is not closed fully.  When this happens I turn off the printer for a few minutes, turn it back on and the error goes away.  I can then scan and print flat sheet documents, but as soon as I put something thicker on the printer to scan or copy, the error code comes back.

Honor Student
magocsg
Posts: 4
Member Since: ‎07-18-2012
Message 13 of 167 (7,992 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

I don't have a solution yet.  The error code "22" shows up on the printer.  It seems to only do this if I try to scan or copy an item, say from a book where the cover for the glass is not closed fully.  When this happens I turn off the printer for a few minutes, turn it back on and the error goes away.  I can then scan and print flat sheet documents, but as soon as I put something thicker on the printer to scan or copy, the error code comes back.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 14 of 167 (7,982 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

@lanmaster222 and @magocsg check your private messages.  I sent you some steps that should clear up the problem.  Let me know if they work or not.  

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Student
wayne_ware
Posts: 1
Member Since: ‎09-17-2012
Message 15 of 167 (7,914 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

I am getting the same error ( Scanner error 22 message on LaserJet M1212nf MFP) can you send me the fix?

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 16 of 167 (7,911 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

I sent you the steps.  Let me know if it works or not.

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Honor Student
s_fowler
Posts: 2
Member Since: ‎09-19-2012
Message 17 of 167 (7,881 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

Can you email me the instructions to fix this problem?  Thanks.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 18 of 167 (7,876 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

Sent.

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Honor Student
s_fowler
Posts: 2
Member Since: ‎09-19-2012
Message 19 of 167 (7,872 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

I did the semi-full reset.  It didn't fix the problem.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 20 of 167 (7,870 Views)

Re: Scanner error 22 message on LaserJet M1212nf MFP

Then I'm afraid that there is no way to clear the error.  You can contact HP tech support, and see if you're in warranty.  If you are, HP should replace the printer for this.  You can find the contact information linked below.

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Tech-Support-Number/m-p/1792045/highligh...

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