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Honor Student
jillbythesea
Posts: 1
Member Since: ‎06-23-2011
Message 1 of 45 (17,507 Views)

Scanner failure Officejet 4500, won't scan, or copy

I have a officejet 4500 desktop G510a, that says scanner failure on the printer.  It will print from the computer but will not copy or scan(don't use fax).  I have done everything that was recommended and nothing works!!  The printer was purchased during this tax season-so it's not that old.  What else can I do?  I have turned off the printer, disconnected it from the computer, uninstalled the printer(twice), disconnected the powder supply and shut down the computer.  Any suggestions??

Honor Student
KennyDemers
Posts: 1
Member Since: ‎07-28-2011
Message 2 of 45 (17,198 Views)

Re: Scanner failure Officejet 4500, won't scan, or copy

I have an HP Officejet 4500 that recently also started to NOT copy.  It prints docs fine from the computer but all copies end up being blank pages

Honor Student
arnev1
Posts: 1
Member Since: ‎08-30-2011
Message 3 of 45 (16,885 Views)

Re: Scanner failure Officejet 4500, won't scan, or copy

We have the same problem, but where do we go to get a solution to the problem, or do we just trash the printer, but it's only 13 months old and not used that often.,  Ouch!

Top Student
agreen2750
Posts: 2
Member Since: ‎09-07-2011
Message 4 of 45 (16,830 Views)

Re: Scanner failure Officejet 4500, won't scan, or copy

Just happened to me today as well.  What a piece of junk

Top Student
agreen2750
Posts: 2
Member Since: ‎09-07-2011
Message 5 of 45 (16,825 Views)

Re: Scanner failure Officejet 4500, won't scan, or copy

Mine was self-inflicted.  I was trying to copy something without closing the top all the way.  If you don't the little "screwdriver" on the part that moves, doesn't go into the screw hole in the flat bad.  Apparently stopping the turning of that "screw" allows the scanner to move.

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YanaIce
Posts: 77
Member Since: ‎09-23-2010
Message 6 of 45 (16,742 Views)

Re: Scanner failure Officejet 4500, won't scan, or copy

Are you folks seeing any error message on the display UI like "Scanner Failure" or "Cannot Copy/Scan" ? Also, are you copying through the PC or through the printer?

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cliff_lee
Posts: 20
Member Since: ‎09-27-2010
Message 7 of 45 (16,738 Views)

Re: Scanner failure Officejet 4500, won't scan, or copy

Hi Jill,

 

Could you help to elaborate more on this problem?

Does the Scanner move when you press the [Start] button or not moving at all?

If you take a careful look on the scanner you will see a scanner carriage beneath the glass, and it will move when the scan job take places. could you let me know where does the scanner carriage stop when you are seeing the "scanner failure"? (is it stucking near the wall at the right most).

 

 

 

Top Student
catestover
Posts: 5
Member Since: ‎10-10-2011
Message 8 of 45 (16,655 Views)

Re: Scanner failure Officejet 4500, won't scan, or copy

My HPJ4540 will not send/receive faxes OR copy.  It will print from emails etc. I've tried unplugging everything, didn't work.  Help??

Top Student
catestover
Posts: 5
Member Since: ‎10-10-2011
Message 9 of 45 (16,654 Views)

Re: Scanner failure Officejet 4500, won't scan, or copy

did you ever get your j4540 to copy and fax?

Top Student
catestover
Posts: 5
Member Since: ‎10-10-2011
Message 10 of 45 (16,653 Views)

Re: Scanner failure Officejet 4500, won't scan, or copy

did you ever get your j4540 to copy and fax?    Mine won't!

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