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Top Student
ibrat
Posts: 5
Member Since: ‎04-26-2011
Message 1 of 12 (3,378 Views)
Accepted Solution

Scanner not detected

I purchased a computer with windows 7  my j6480 prints but it does not scan. I downloaded the driver from your web site but on windows fax and scan I get an error box that no scanners are detected.

Top Student
ibrat
Posts: 5
Member Since: ‎04-26-2011
Message 2 of 12 (3,375 Views)

Re: Scanner not detected

i tried to download the HP Scan Diagnostic Utility but it says :NO SCANNERS INSTALLED"

Teacher
printerplz
Posts: 133
Member Since: ‎04-13-2011
Message 3 of 12 (3,371 Views)

Re: Scanner not detected

It sounds like the proper HP drivers are not installed.

try uninstalling what you currently have and running the install with the drivers from: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79309-1&lc=en&dlc=en&cc=us&...

 

Reply to the post if you still need help. 


I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos

Make it easier for other people to find solutions, by marking my answer with Accept as Solution if it solves your issue.
Top Student
ibrat
Posts: 5
Member Since: ‎04-26-2011
Message 4 of 12 (3,369 Views)

Re: Scanner not detected

How do I uninstall the drivers?

 

Teacher
printerplz
Posts: 133
Member Since: ‎04-13-2011
Message 5 of 12 (3,365 Views)

Re: Scanner not detected

The best way whould to go through the windows control panal and us programs and features to uninstall.


I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos

Make it easier for other people to find solutions, by marking my answer with Accept as Solution if it solves your issue.
Top Student
ibrat
Posts: 5
Member Since: ‎04-26-2011
Message 6 of 12 (3,362 Views)

Re: Scanner not detected

ok

Teacher
printerplz
Posts: 133
Member Since: ‎04-13-2011
Message 7 of 12 (3,359 Views)

Re: Scanner not detected

if you need more help please reply to the post here.


I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos

Make it easier for other people to find solutions, by marking my answer with Accept as Solution if it solves your issue.
Top Student
ibrat
Posts: 5
Member Since: ‎04-26-2011
Message 8 of 12 (3,342 Views)

Re: Scanner not detected

THANK YOU!!!!

Student
MMcCuen2011
Posts: 1
Member Since: ‎05-06-2011
Message 9 of 12 (3,246 Views)

Re: Scanner not detected on iMac

We recently got a new iMac 3.2Ghz Intel Core 13 computer and have no problem printing, but the scanner portion is not detected with the HP Photosmart 309a. I have re-installed the most current software found on the HP website. Our previous computer was a G4 and there were not any problems.

Student
dana68
Posts: 1
Member Since: ‎05-06-2011
Message 10 of 12 (3,243 Views)

Re: Scanner not detected

my printer and copier work fine but my scanner keeps stating that it is offline i dont understand because all it said was to load the disk and intall should that not have intalled everything
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