Scanner not working on 6210 (12700 Views)
Posts: 1
Registered: ‎11-24-2008
Message 1 of 7 (12,700 Views)

Scanner not working on 6210


I have the HP officejet 6210 and have never used the scanner but use it as a printer. Tonight I wanted to scan a photo, and I push the scan button on the printer and got an error message saying "no scan options, I need to run or install device software. I am unable to find the disc, and use the printer already. Is there a special download that I need to get on this computer? Can someone walk me through what I need to download and how to scan a photo so I can put the photo on my website?

Thank you 

PhD Student
Posts: 527
Registered: ‎11-17-2008
Message 2 of 7 (12,696 Views)

Re: Scanner not working on 6210

Hi there,


You can download the software by clicking on this link:


 Chose the appropriate operating system and then download and save the FULL FEATURE SOFTWARE provide on the site.


Note: You need to save it to your computer first before installing it.


And here is the link regarding the support for your printer that includes HOW TO's and solving basic problem for your printer:



Please click on KUDOS if you find my solution helpful.
Posts: 1
Registered: ‎12-23-2011
Message 3 of 7 (5,157 Views)

Re: Scanner not working on 6210

The printer works but the scanner does not show anywhere in the system.

Posts: 1
Registered: ‎01-25-2012
Message 4 of 7 (4,805 Views)

Re: Scanner not working on 6210

Scanner does not work. Everybody has the same wrong answers on HP Microsoft and Google.

Should I just throw the thin in the trash? 

Posts: 1
Registered: ‎06-08-2012
Message 5 of 7 (3,781 Views)

Re: Scanner not working on 6210

I've been using the scanner feature on the HP 6210 for years. Today, when I try to use it, I get an error message and it says "Device not ready." It still prints OK.

Posts: 1
Registered: ‎07-18-2012
Message 6 of 7 (3,564 Views)

Re: Scanner not working on 6210

please help me the scaner is not working it has work in the past

Associate Dean
Posts: 7,948
Registered: ‎11-28-2011
Message 7 of 7 (3,558 Views)

Re: Scanner not working on 6210

What OS are you working with?  How is the printer connected?  Which product line is it from, PhotoSmart, OfficeJet, DeskJet, or LaserJet?

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