Scanner problems

[mvdalessio]

My computer does not reconize the scanner. officejet 4680 with XP 32bit

[YanaIce]

Hi,

Try to run the HP scan diagnostic tool, follow the link below

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02788621&cc=us&dlc=en&lang=en&lc=en&product=398...

[mvdalessio]

I have run this and it stops and says to contact customer support. I have also uninstalled and installed downloaded software twice.

[mvdalessio]

I have tried this with no success. Tool stops and sugests contacting customer support. I have also uninstalled and installed software twice.

[pcwizard]

Hi mvdalessio,

Try using the scrubber built into the CD or Download.

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-88608-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-88608-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer