11-12-2009 03:07 PM - edited 11-13-2009 05:22 AM
I recently purchased an Officejet 8500 all-in-one. I had some misgivings due to a few bad reviews. After installing it, I was fairly happy. Then the problems started. First, the printer disappeared and the "add device" software would not see it. After I got that working again, had a couple of failures receiving faxes. Eventually, I was able to.
Scanning documents from the printer to network folders works well. I tried to scan pictures via this method but a 5 x 4 is actually scanned as if it was 8 1/2 x 4 and I have to crop every photo. I then decided to scan from the PC via the HP Solution Center (or any software that will let me, i.e. Paintshop Pro) while the photo was on the glass. The scanning module (C:\Program Files\HP\Digital Imaging\bin\hpiscnapp.exe) would flicker endlessly and I could not get to the menu choices or select a photo area.
I found a solution that involved setting the desktop fonts from 120 dpi to 96 dpi. That stopped the problem but then the scanner software reports error 8,[(1, 0, -2147221494)] and states that the scanner can't be found. I've rebooted both printer and/or PC numerous times to no avail. Besides turning the printer completely off, I've performed a "#" & "6" while plugging the power chord back in. Nothing! I've looked for a solution but can't find anything specific. Has anyone experienced this and do you have a solution?
XP SP2 via Linksys router to Officejet wireless
11-13-2009 11:26 AM
11-23-2010 09:16 AM
I have somewhat the same issue. I have an 8500 A909g All-in-one. connected via wired ethernet. Randomly the scanner and sometimes the printer both "disappear". I have to reinstall them to see them again in ANY application? HElp
01-11-2011 07:50 PM
I have had very similar issues to Etude though with some twists. I had installed the 8500 a909g just fine and have had it on both my Asus G73J laptop and my wife's HP DX7 Pavilion laptop. Then I noticed issues on mine. It's possible this started after I uninstalled the Customer Satisfaction program from my windows un/installer list as that's the last thing I can think of doing HP software related prior to the problems. But basically, I keep getting the same message stating that the imaging device can't be found. I've tried reinstalling the software dozens of times. I've tried running the scrubber utility all the way to the 4th level. I've tried resetting the all-in-one via the #6 method. I've tried resetting the router, turning the printer off, tons of restarts and always the same thing. I even removed every single HP related program and folder I could find on the computer in program files (x86), User, and Windows. I've also run each of the updates, even the vista->win 7 fix and tested each with no success. I've even tried rolling back the driver to an earlier version, tried chaging it to other versions (BT and even other models) yet nothing changes.
Basically the only thing I haven't tried is removing registry keys, but I don't want to go crazy in there without knowing exactly where to look. The best part is, I can print perfectly fine, and I can scan using windows scanner and fax view perfectly. And even when I do a reboot of the scanner and computer and change the driver, I can see my computer name as a scan-to computer on the scanner. But when I try to scan via the scanner, it won't go any further than the PC name (typically it will show various file format options like jpeg, tiff, etc but I don't get that option here).
The software I'm using is the most recent download from HP, the Full suite/driver ver 13 (NOT basic). Running Win7 64 bit on ASUS G73JH-A3. I did not previously have Vista on this machine.
I hope someone has an answer as I've seen this problem occur for several others without a solution. I've always held HP in high regard, but now I'm wondering. I've only bought HP for our business and seem to always encounter issues like this one, though typically more mild, and some of the hardware HP releases I've noticed lack integrity. I could go on at length, but the bottom line is, if I can't get this thing figured out, I'll likely stop supporting HP and advise others to do so as well...
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- HP All-in-One and Fax Product Family - Interpreting Error Codes in Fax Communication Error or Fax History Reports
- HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
- An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers