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02-19-2011 03:10 PM
I have a hp Officejet J3680 all in one. I have to keep uninstalling and then reinstalling the total printer onto my computer.
I then scan and hit finish. I look in my scan folder on my computer but it is not there. I do put which folder I want it to go into but when I look it's not there. I also tried to use the diagnose the scanner and it keeps saying that there is a problem I then uninstall it and then reinstall it again. I need some suggestions as to what to try next. I noticed that it my computer says something about drivers being unknown.
Thanks for your help.