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Re: Scanner won't scan!!! (1292 Views)
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angel2k01 Student
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angel2k01
Posts: 2
Registered: ‎10-23-2009
Message 1 of 4 (1,770 Views)
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Scanner won't scan!!!

‎10-23-2009 11:23 AM

Hello!

I have a HP Photosmart C4205 and it seems to have died when I cahnged the ink cartridge!! I can print fine from my laptop to the printer (via USB) and I can scan and print directly from the machine but what I can't do is scan on the machine and send the file to my laptop... Everytime I try it says 'USB Not Connected'....

 

Please help!

 

Thanks :smileyhappy:

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Teacher Teacher
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scandroid
Posts: 282
Registered: ‎10-20-2009
Message 2 of 4 (1,716 Views)
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Re: Scanner won't scan!!!

‎10-23-2009 07:28 PM

angel2k01,

 

Can you scan using MS-Paint? Does it give you the same error message?

 

I work for HP, but these words are mine alone.
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angel2k01 Student
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angel2k01
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Registered: ‎10-23-2009
Message 3 of 4 (1,457 Views)
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Re: Scanner won't scan!!!

‎11-24-2009 04:13 AM

Thanks for replying - i've not been able to get on the net recently! I have tried it in paint and it still doesnt work - the same error message comes up!

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Teacher Teacher
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scandroid
Posts: 282
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Message 4 of 4 (1,292 Views)
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Re: Scanner won't scan!!!

‎12-01-2009 12:56 PM

angel2k01,

 

There is something wrong with the driver configuration.  I would suggest doing another plug-n-play installation, or reinstalling the software.

 

I work for HP, but these words are mine alone.
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