01-07-2011 02:48 PM
When I got a new computer with Windows 7 (32-bit) I downloaded the updated software from HP Drivers to ensure I had a driver that worked with Windows 7. If I try scanning from the feeder, the application might get one page through and crash. If I scan from the bed, I am only able to scan one page at a time and save, I can't scan multiple pages, because it could be page 2 or page 4 or page ? when the scan app will crash. I have tried the patch for windows 7 and tried the feeder again. It crachsed on page 4 of 4. ARGH! Below is the detail of my error. I have been reading the HP forums and it seems like this should be a major pain in HP's side. What is being done to fix this? Other than trashing the printer and buying something new. Which trust me I have considered.
Problem Event Name: APPCRASH
Application Name: hpiscnapp.exe
Application Version: 188.8.131.52
Application Timestamp: 4bff4a1d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0150010
Exception Offset: 0008174f
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: d28b
Additional Information 2: d28b27b9bb8e202e0edfb669a37518ba
Additional Information 3: ed6c
Additional Information 4: ed6c5419c1f6b4800eb9d542d29e79a0
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01-07-2011 09:12 PM
Go to the website,with the url below,(paste that on the address bar of your browser,if clicking it will not directly let you go there) follow the instructions there and download the solution.
Please let me know if you need more help.
the website url:
01-11-2011 12:44 PM
This did not work. The patch you referred me to was for scheduled backups using Vista operating system. I am having issues with the scan application and I am on Windows 7. Thanks for at least trying, no one else has.
01-11-2011 01:38 PM - edited 01-11-2011 01:48 PM
Normally applications crash if there are not enough resources to operate or if the software for some reason did not install correctly. In the scenario that you mention, i see that scan function upto a certain point but then fails. This could indicate issue with the resources at hand.
Since there was an improvement in the number of pages since the windows 7 patch, i recommened to reinstall the software and check if it works. However here are a few things you could try before you reinstall.
Please try scanning after every step and see if the results improve.
First of all please connect the device directly to the wall outlet and not through any surge protector and try scanning.
For test purpose, if the device is connected to the wall outlet, ensure that not many devices are connected to the same site and try scanning.
Also check what is the free space on your computer-Systems running low on resources could cause applications to crash
Also clear the temporary files on your computer
(Start-run---type %temp% and click on OK)---Delete the contents present here, you might not be able to delete everything, its ok
(Start-run---type temp and click on OK)---Delete the contents present here, you might not be able to delete everything, its ok.
Next try scanning.
Please let me know if this improves the situation.
Also as a workaround, you can use any inbuild photo editing software to check if the scans can be completed.
Although i am an HP employee, these are my views.
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- HP All-in-One and Fax Product Family - Interpreting Error Codes in Fax Communication Error or Fax History Reports
- HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
- An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers