05-26-2010 09:03 PM - edited 05-26-2010 09:14 PM
I have a deskjet f335 all-in-one printer. I have installed the drivers and most recent software on a new computer running windows 7 (64bit). I cannot get the printer to scan pics or docs from the solution center, the diagnostic test say that its fine, i am able to scan docs from paint, but i really need to be able to scan pics as well. Any help would be appreciated.
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05-29-2010 06:14 PM
You may have already done so, but this other post indicates that they uninstalled, reinstalled and then applied the patch, which finally worked. There case is also an upgrade to Windows 7, while yours seems to be a new machine that already had Windows 7. It still may be worth a try.