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TheBusyOne
Posts: 2
Member Since: ‎12-02-2012
Message 1 of 4 (419 Views)
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Scanning problem with Officejet Pro 8600 Premium, Windows 7 Professional

When scanning an 8.5 x 11 page and saving to PDF on my computer, the entire page does not show up.  Is there some setting I skipped when setting up?  This is my first time scanning on this printer.....

Master's Graduate
ferRX
Posts: 289
Member Since: ‎03-14-2009
Message 2 of 4 (406 Views)

Re: Scanning problem with Officejet Pro 8600 Premium, Windows 7 Professional

Try to scan using the option JPG Image: Save to JPEG to check if the scanner is working OK.

 

And then use the HP Print and Scan Doctor for Officejet  to repair the scanner functions.

 

* Click on KUDOS star to say thanks  :smileywink:     

* Click on the button Accepted Solution if the question is answered.

 

 

Top Student
TheBusyOne
Posts: 2
Member Since: ‎12-02-2012
Message 3 of 4 (400 Views)

Re: Scanning problem with Officejet Pro 8600 Premium, Windows 7 Professional

Thanks for the answer.  I actually turned the Windows Firewall off first, then back on and now it seems to scan okay to PDF.  I really need to be able to scan to PDF, not just to JPEG.  Scanner seems to be working okay now, maybe it was just a quirk yesterday....

Master's Graduate
ferRX
Posts: 289
Member Since: ‎03-14-2009
Message 4 of 4 (378 Views)

Re: Scanning problem with Officejet Pro 8600 Premium, Windows 7 Professional

Ok, its good to know everything is fine now. :smileywink:

 

Best regards,

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