03-23-2014 08:33 PM
My Officejet 8600 plus has been making a loud cracking noise when it's turned off or on. I haven't been concerned with it, because I thought it would be due to a firmware that was automatically updated.
Today, when I need to fax some docuements, after connecting to the destination fax number, the printer made the same cracking noise and displayed the error "Reload original in the automatic document feeder (ADF) and try again".
I cleaned the rolls and paper grabber (whatever that is called) according to some HP link in the web, to no avail. And unfortunately, the warranty already expired.
Has anyone else been experiencing this issue? I just can't use the printer as a fax machine.
03-25-2014 01:52 PM
If you have followed the steps in the document below and the issue persists, I would suggest you try sending your fax using the flat bed. I make this suggestion not as a solution but a temporary work around to get the fax sent.
A couple other possible solutions are as follows, check to ensure the printer is connected directly to a wall outlet and not into a surge protector/power bar. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
I hope this is helpful. I look forward to hearing from you.
03-29-2014 10:11 AM
I tried both suggestiosn and none worked - my printer is already directly connected to an electric outlet.
FW version: CLP1CN1322CR.
The warranty already expired, but I'm really disapponted that an ADF is gone after 18 months of having this printer.
03-29-2014 12:24 PM
As additional information, the grinding noise occurrs with only one paper sheet fed in the ADF.
I found this video at YouTube that shows the same situation I'm experiencing: https://www.youtube.com/watch?v=ZWhIaqklHAI
03-31-2014 07:19 AM - edited 03-31-2014 07:19 AM
I watched that video and completely understand the issue. I checked to see if there is a newer firmware version, but there is not. If you have completed the solutions offered in the document i previously posted, I would recommend you call HP.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.