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Honor Student
Posts: 4
Member Since: ‎07-17-2013
Message 1 of 5 (299 Views)

Strange noise when turning printer on/or and now can't use ADF or send a fax

Hello,

 

My Officejet 8600 plus has been making a loud cracking noise when it's turned off or on. I haven't been concerned with it, because I thought it would be due to a firmware that was automatically updated.

 

Today, when I need to fax some docuements, after connecting to the destination fax number, the printer made the same cracking noise and displayed the error "Reload original in the automatic document feeder (ADF) and try again".

 

I cleaned the rolls and paper grabber (whatever that is called) according to some HP link in the web, to no avail. And unfortunately, the warranty already expired.

 

Has anyone else been experiencing this issue? I just can't use the printer as a fax machine.

 

Thanks!

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HP Support Agent
Posts: 15,084
Member Since: ‎09-02-2013
Message 2 of 5 (269 Views)

Re: Strange noise when turning printer on/or and now can't use ADF or send a fax

Hi wtt1971,

 

If you have followed the steps in the document below and the issue persists, I would suggest you try sending your fax using the flat bed. I make this suggestion not as a solution but a temporary work around to get the fax sent.

 

The Automatic Document Feeder (ADF) Does Not Pick Up Paper

 

A couple other possible solutions are as follows, check to ensure the printer is connected directly to a wall outlet and not into a surge protector/power bar. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector

 

In this document you will see,

 

ISSUE:

Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
 
This is not limited to Laserjet printers.
 
Check your current Firmware version, post your firmware version and model number back to me and I will check to see if there is an updated version.
 

1. From the Control panel, press Help (?) button, select Printer Information

2. Use the down arrow button to scroll to the 2nd screen

3. The current firmware revision will appear on the screen

 

I hope this is helpful. I look forward to hearing from you.

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Please share what worked for you with others by marking this post as solved. It only takes a second to click the Accept as Solution button.

Thanks - I work on behalf of HP

Honor Student
Posts: 4
Member Since: ‎07-17-2013
Message 3 of 5 (244 Views)

Re: Strange noise when turning printer on/or and now can't use ADF or send a fax

Hi, 

 

I tried both suggestiosn and none worked - my printer is already directly connected to an electric outlet.

 

FW version: CLP1CN1322CR.

 

The warranty already expired, but I'm really disapponted that an ADF is gone after 18 months of having this printer.

 

Thanks

Honor Student
Posts: 4
Member Since: ‎07-17-2013
Message 4 of 5 (241 Views)

Re: Strange noise when turning printer on/or and now can't use ADF or send a fax

As additional information, the grinding noise occurrs with only one paper sheet fed in the ADF.

 

I found this video at YouTube that shows the same situation I'm experiencing: https://www.youtube.com/watch?v=ZWhIaqklHAI

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HP Support Agent
Posts: 15,084
Member Since: ‎09-02-2013
Message 5 of 5 (231 Views)

Re: Strange noise when turning printer on/or and now can't use ADF or send a fax

[ Edited ]

Hi wtt1971,

 

I watched that video and completely understand the issue. I checked to see if there is a newer firmware version,  but there is not. If you have completed the solutions offered in the document i previously posted, I would recommend you call HP.

 

The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

 

 

 

 

Actions speak louder than words, please click the Thumbs Up below to show you like/appreciate my post or to say thanks! Smiley Happy

Please share what worked for you with others by marking this post as solved. It only takes a second to click the Accept as Solution button.

Thanks - I work on behalf of HP

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