HP Support Forums
Join in the conversation.
02-22-2012 02:59 PM
I just recently installed the HP C7280 all in one photosmart printer software to my Dell Studio 1557 laptop with Windows 7 64 bit operating system and I get this message "The HP imaging device was not found." I have done all the following instructions that came with the error:
Turn off and then unplug the device, wait 60 seconds, and plug in and turn on the device.
Make sure that the device's power cord and cable are properly attached, plugged in and the device is on.
Reboot the computer
Uninstall and reinstall the device.
Reinstall the Photosmart software.
All the above instructions were performed 3 times and the results were the same. I can print to the printer but I can't scan.
12-21-2012 12:05 PM
I managed to fix this, and the issue was with the installation of the bpd_scan component. For some reason, windows thought it was already installed. I think this may have been a conflict with DivX at the time. However, this is how I corrected it.
First of all, I downloaded the Microsoft MSI Cleanup Utility (called msicuu2.exe), and saved the file locally. Then I browsed to that file, right-clicked on it and selected "run as administrator" and installed the tool. I then ran the "Windows Install Clean Up" application which had just been installed, and it gave me a list of programs it thought were installed. I located "bdp_scan" in the list and clicked "Remove" in order to remove the entry.
Then, I went to %temp% and picked one of the 7z folderw, and browsed to setup\bdp_scan. I right clicked on bdp_scan.msi and selected install and did not get an error message (NOTE: this is a test, if you do not have a folder such as this, you can simply go on to the next step).
I then uninstalled all of the HP software, and did a full re-install. This time there were no error messages during the install and the scanner is working succesfully.
I really hope this helps you.