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Unable to activate Scan to Computer on OfficeJet pro 8500 A910 (201 Views)
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daltsdad Honor Student
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daltsdad
Posts: 3
Registered: ‎11-27-2012
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Unable to activate Scan to Computer on OfficeJet pro 8500 A910

‎11-27-2012 01:22 PM

Unable to activate "scan to computer" on HP OfficeJet Pro 8500. Used to be able to. It is not even a choice on the printer assistant. I uninstalled completely and then reinstalled. It worked until i rebooted. I can scan fine from the computer but not from the printer. Running Windows 7

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daltsdad Honor Student
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daltsdad
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Registered: ‎11-27-2012
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Re: Unable to activate Scan to Computer on OfficeJet pro 8500 A910

‎11-27-2012 01:54 PM

This is all I get with the Printer Assistant. No Scan options. I can see my computer from the printer but when i try to scan, it tells me i need to activate scan to computer. But there seems to be no way to do that.

HP OfficeJet 8500 A910 Capture.jpg

 

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jason_h
Posts: 2,857
Registered: ‎10-09-2012
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Unable to activate Scan to Computer on OfficeJet pro 8500 A910

‎11-29-2012 05:05 PM

Hey daltsdad,

It looks like you have the older version of the software for this printer. There was an update that was released not long ago that may be missing from your system. Please uninstall the software for the printer and re-install with the link below:

8500a downloads
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daltsdad Honor Student
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daltsdad
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Re: Unable to activate Scan to Computer on OfficeJet pro 8500 A910

‎11-30-2012 06:53 AM

Thanks. All is working well... so far :-)

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