11-27-2012 02:22 PM
Unable to activate "scan to computer" on HP OfficeJet Pro 8500. Used to be able to. It is not even a choice on the printer assistant. I uninstalled completely and then reinstalled. It worked until i rebooted. I can scan fine from the computer but not from the printer. Running Windows 7
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Unable to activate Scan to Computer on OfficeJet pro 8500 A910
11-29-2012 06:05 PM
11-27-2012 02:54 PM
This is all I get with the Printer Assistant. No Scan options. I can see my computer from the printer but when i try to scan, it tells me i need to activate scan to computer. But there seems to be no way to do that.
11-29-2012 06:05 PM
It looks like you have the older version of the software for this printer. There was an update that was released not long ago that may be missing from your system. Please uninstall the software for the printer and re-install with the link below:
I am not an HP employee.
10-01-2013 08:51 AM
Hello everyone.. im having the same problem!! my HP Officejet Pro 85500A A910 won't scan to computer - says "no computer found" although computer can find the printer.. as i understoof, i should enable Activate to Scan function but yet i cant find where to do this.. please help
01-23-2014 10:46 PM
I too experienced this same problem on the same type printer! I figured out that I had old printer software (I've been using HP Scan (i.e., scan to computer) initiated from the computer which has always worked, but I wanted to get scanning to finally work from the printer control panel)!
Newer HP software doesn't get automatically downloaded! Solution: do what you need to do to get to the webpage entitled "HP Officejet Pro Basic Print and Scan Driver", then click DOWNLOAD to load Version 28.8 released 2012-10-22 (the latest present version). Note: I had to turn my Windows 7 firewall off for the download and software installation to work. Also, you don't need to delete any HP driver software to load newer versions! Afterwards, starting program HP Officejet Pro 8500 A910 will show a much improved screen with various print, scan, and fax selections! Particularly note the Manage Scan to Computer selection which updates your printer control panel so it shows what you expect when pressing Scan, then Computer on the printer control panel! Good luck!
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