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11-27-2012 01:22 PM
Unable to activate "scan to computer" on HP OfficeJet Pro 8500. Used to be able to. It is not even a choice on the printer assistant. I uninstalled completely and then reinstalled. It worked until i rebooted. I can scan fine from the computer but not from the printer. Running Windows 7
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11-27-2012 01:54 PM
This is all I get with the Printer Assistant. No Scan options. I can see my computer from the printer but when i try to scan, it tells me i need to activate scan to computer. But there seems to be no way to do that.
11-29-2012 05:05 PM
It looks like you have the older version of the software for this printer. There was an update that was released not long ago that may be missing from your system. Please uninstall the software for the printer and re-install with the link below: