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Re: Unable to scan : Mac Book Air and HP Photosmart 2710 (236 Views)
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ponsfrilus Student
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ponsfrilus
Posts: 1
Registered: ‎03-23-2012
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Unable to scan : Mac Book Air and HP Photosmart 2710

‎03-23-2012 09:03 AM

I get a all-in-one HP Photosmart 2710 and I reinstalled the latest driver from the hp site on my Mac Book Air (Z0ME)(Lion). The printer is USB connected to the laptop. When scanning, the scanner fail (the scanner's screen display "scanner failure", please restart) juste after the scan overview finished. I tried to reinstall the software, but same thing happends again. What can I do ?

 

Thanks

 


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Distinguished Professor Distinguished Professor
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SeanS
Posts: 3,100
Registered: ‎11-22-2011
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Re: Unable to scan : Mac Book Air and HP Photosmart 2710

‎03-29-2012 01:13 PM

Hey there. Try working through this document: A 'Scanner Failure' Error Message Displays on the HP All-in-One Product Control Panel

 

It should be able to get you back up and running!

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