10-26-2012 04:22 AM
I have a new Officejet 6700 Premium It is connected wireless to my hub.
I have two computers attached to it, my work computer running XP and my home computer running Windows 7. All functions operate perfectly on my work computer, however I can't get the scan function to work on my home computer. I constantly keep getting the scanner unreachable error message 'scanner communication cannot be established'.
I have been through all the diags, the HP Scan doctor finds two errors
- Windows WIA Scan
- HP Twain scan
but offers no advice other than to reboot everything (which I have MANY MANY times).
I have turned off all my firewalls and reinstalled all the HP software and drivers.
I've now got to the stage where I am about to take it back and get another product unless someone can help me.
Solved! View Solution.
Unable to scan to computer from my Officejet 6700 Premium
10-30-2012 07:21 AM
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.
Let me know what errors you receive?
10-27-2012 11:08 AM
Me too! I have tried everything too although mine is a Photosmart 6520 All in One. I can get the scan function to work from my laptop computer (although I cannot operate from the control panel on the printer to my work laptop but I guess that might be a firewall on the work laptop which is preventing in-bound communications). But I cannot operate the scan function from either the Home Computer or from the Printer Control panel to the Home Computer. And I have removed the firewall from the Home Computer and so that does not seem to be the problem. I did wonder if there might be some sort of conflict with the software that might be left behind from the previous HP Printer that we had. I did uninstall everything from that printer but it still popped up on the WIA screen when I went through the Scan and Printer Diagnostic tool. It is possible to operate scans from the HP Webscan functionality but I would prefer a more direct solution.
Let me know if you find a solution please!
10-27-2012 11:02 PM
I have exactly the same problem using the same hardware. The Print and Scan Doctor says I have a driver error that failed even after a re-start. I have reinstalled all software, updated it, checked firmware, tried scanning via ethernet and wireless, tried scanning to USB drive. The last scan to come out of it (600dpi colour to pdf file) was weird with all the colours separated and random noise at the top of each image. Since then, all I get are comminications failure messages when trying to scan from any of the several machines on the network, or from the scanner back to any computer.
This is the second 6700 Premium I have had. The first died an inexplicable death with a terminal message saying contact HP for help. I hope this time will not be a repeat of the four weeks I had to wait for a resolution...
10-28-2012 04:07 PM
This is also the second HP printer I've had after my previous 7600 just died on me. I've had no help from HP on this, I have no choice but to return the machine. I will not be getting another HP product that's for sure.
10-29-2012 12:30 PM
10-29-2012 01:12 PM
Didn't help me with the HP Photosmart 6520 series. Mine does not seem to detect the scan driver at all although everything else works perfectly both wirelessly and with USB and I can even do Webscans over the computer.
10-29-2012 01:14 PM
PS - there were two RPC options on the services menu - RPC and RPC Locator. The first one shows Started and Automatic but does not give the option to Stop and restart. The second one show Started and Manual and again does not seem to allow any other options.
10-29-2012 01:21 PM
10-29-2012 02:56 PM
Window 7 Home Premium Service Pack 1
And I have tried Disk Installation - On line Installation - both with and without full features! I have uninstalled reinstalled rebooted umpteen times both with and without McAfee Firewall and Security disabled.
10-29-2012 03:01 PM
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- HP All-in-One and Fax Product Family - Interpreting Error Codes in Fax Communication Error or Fax History Reports
- HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
- An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers