01-02-2013 01:52 PM
Thanks, Jeremy. I noticed that just after I posted and am going through the install now. I'll post back here afterwards if you want to let everyone know if it works correctly in Windows 8 or not. If it does, just as a user's suggestion, it should be imbeded in the new app when they can do so.
01-02-2013 01:59 PM
We will add this to our list, but in general our goal with the WIndows 8 App store app was a lightweight, simple application for network installs on mobile devices. We had envisioned most folks using this with tablets or other devices where they would have the mobile device in hand when doing the scan. We hope to add more older HP devices in our next release, as well as some basic cropping tools.
01-08-2013 07:58 AM
Sinds kort heb ik Windows 8 en ik kon nergens meer het scan icoontje vinden van mijn HP Envy 100a printer. Verschillende keren alle software gedownload maar geen resultaat.
Via Google hier terecht gekomen en de app aan mijn startpagina toegevoegd. Het ziet er prachtig uit en het werkt perfect!
Finaly I can scan again! I couldn't find the scan option anymore in Windows 8. Thank you very much.
01-08-2013 03:16 PM
01-08-2013 03:23 PM
I think the issue that you are facing is a known issue. Was supposed to have been fixed in the last update but the fix didn't make it in. We're working on qualifying that fix as we speak, and it should be out soon. To be sure it's the same issue, would you mind following the steps to enable application logging (described earlier in this thread) and send the log to me? If not, no problem, I think our next update should address this.
We've found that certain network topologies, including some proxy settings, are messing up Windows 8 background downloader APIs that our app relies on. When this happens, our app is able to discover/communicate with the device initially, but when we request the image data, it never gets returned. This does cause the printer/scanner to get into a bad state as its awaiting the app to download the image, but that request never happens. Rebooting the printer would resolve it, but it would normally time out after 2 minutes or so. The next app update removes our dependency on this API and seems to work better from what we've found.
01-09-2013 12:03 PM
THanks for sending me the log file. I reviewed it, and yes you are experiencing the issue I previously described. We are working as fast as we can to qualify and release another version to fix this. You are the first customer (that we know of) that's discovered and reported this to us.
01-10-2013 10:42 AM
We have a Laserjet M1212NF and it installs and prints fine; however we have no ability to scan. Using windows scan and fax it says i need to install a scanner, using the paint option as well as the web address alternative methods yeilds the same results just not showing the option to scan. According to hp's windows 8 compatibility page it shows the device software is fully functional.
01-10-2013 11:03 AM
This thread is specific to the HP Scan and Capture application on Windows 8, but I'll try to assist you. I went to HP's support page and they do have a software download for Windows 8 for your Laserjet M1212NF. Try downloading/installing that, it should give you scanning support.
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- HP All-in-One and Fax Product Family - Interpreting Error Codes in Fax Communication Error or Fax History Reports
- HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
- An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers