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Re: When I click Scan to PDF, a window pops up, it says The application HP Scan Pro quit unexpectedl (181 Views)
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Top Student
letstryagain
Posts: 10
Registered: ‎04-02-2012
Message 1 of 4 (209 Views)
Accepted Solution

When I click Scan to PDF, a window pops up, it says The application HP Scan Pro quit unexpectedly.

HP Officejet 7410 All-in-One

 

OS X 10.5.8

 

Currently, computer connected directly to the All-in-One.

 

The printer is working just fine, it's just the scanner that does not work.

 

Thank you.

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Distinguished Professor
SeanS
Posts: 3,102
Registered: ‎11-22-2011
Message 2 of 4 (181 Views)

Re: When I click Scan to PDF, a window pops up, it says The application HP Scan Pro quit unexpectedl

Hey there! Try this:

 

1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the proccess has been completed.

6. Reboot the Mac.

 

Let me know if this fixes the issue for you. :robotwink:

 

-Sean

 

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Top Student
letstryagain
Posts: 10
Registered: ‎04-02-2012
Message 3 of 4 (177 Views)

Re: When I click Scan to PDF, a window pops up, it says The application HP Scan Pro quit unexpectedl

Yes, fantastic!  Thank you!!  I actually had issues logging back in or I would have responded sooner!

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Distinguished Professor
SeanS
Posts: 3,102
Registered: ‎11-22-2011
Message 4 of 4 (166 Views)

Re: When I click Scan to PDF, a window pops up, it says The application HP Scan Pro quit unexpectedl

Awesome! Glad it worked for you :robotvery-happy:

 

-Sean

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