Why is my HP Photosmart C4480 not scanning the full page and only a 1/4 section of the page? (136 Views)
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566m7455
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Member Since: ‎02-11-2013
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Why is my HP Photosmart C4480 not scanning the full page and only a 1/4 section of the page?

When my HP Photosmart C4480 scans a normal sized page (8x11), the result on my PC (Windows Vista) is a 1/4 sized section of the page that was scanned. This 1/4 section is not always in the same area of the scanned page--each time I have had this happen, it is another area of the scanned page.

 

When I place the page on the right side of the scanner so that it is perpendicular to the screen (with two inches of the page thus sticking out of the scanner), it scans perfectly, scanning everything but the 2 inches outside the scanner.

 

How can I get the scanner to scan normally???

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