HP Support Forums
Join in the conversation.
05-18-2012 01:01 PM
I am having this same problem, but, I don't understand your fix. Are you doing thought the display setup? Are you doing it though the HP Software setup? Can you give me more information on how you fixed this? I really need to use my scanner!
Thank you so much!
05-28-2012 10:11 AM
THANK YOU!!!!!!!!!!!!!!! WHY COULDN'T HP SUPPORT TELL ME THE FIX? THEY TOLD ME TO BUY A NEW PRINTER SCANNER.
I HAVE A 7410 ALL IN ONE. IT WORKS JUST FINE. IT'S THE SOFTWARE THAT KEEPS COUSING TH ISSUES.
07-25-2012 03:13 AM
To change the DPI Setting in Windows 7, right-click on your desktop. Select 'Personalise'. Click 'Display' on left (under 'See also'). Under Calibrate Colour select 'Smaller - 100%'. You are currently probably set to 'Medium - 125% (default). Click Apply. It will then prompt to log off to apply settings.