Windows 7 and scanning crash

[limbowonky]

@jasonblake 7.

Finally, a solution. This actually worked! I have chasing around for the best part of 6 months for a work around. Thanks Jason.

[JasonBlake7]

Thats ok LimboWonky I remember it took me a while to get to the bottom of it.

[SensooBR]

It's very easy... just turn the size of the text to 100% again....

[SensooBR]

Perfect... thanks for the tip... Just change the font size to 100% again... latelly you can change to another X% and it will be ok too...

[DejshaK]

I am having this same problem, but, I don't understand your fix.  Are you doing thought the display setup?  Are you doing it though the HP Software setup? Can you give me more information on how you fixed this?  I really need to use my scanner!

Thank you so much!

[bulldog3]

THANK YOU!!!!!!!!!!!!!!! WHY COULDN'T HP SUPPORT TELL ME THE FIX? THEY TOLD ME TO BUY A NEW PRINTER SCANNER.

I HAVE A 7410 ALL IN ONE. IT WORKS JUST FINE. IT'S THE SOFTWARE THAT KEEPS COUSING TH ISSUES.

THANX AGAIN!!!!!

DANO'

[JasonBlake7]

Hi Dano...

Glad my post helped. I remember it took me ages to get to the bottom of the issue when a work colleage complained to me about the problem.

[ja2218]

thanks you,

this worked perfect

just wonder what update changed my settings

[Jaydodds100]

To change the DPI Setting in Windows 7, right-click on your desktop.  Select 'Personalise'.  Click 'Display' on left (under 'See also').  Under Calibrate Colour select 'Smaller  - 100%'.  You are currently probably set to 'Medium - 125% (default).  Click Apply.  It will then prompt to log off to apply settings.

[Jaydodds100]

I FORGOT TO MENTION THAT CHANGING THE DPI FROM 125% (default) TO 100% (smaller) SOLVED THIS FOR ME!  

Instructions in Post above.