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10-29-2009 10:04 PM
I tried running hpiscnapp like scandroid suggested and it fails every time. Any other suggestions? When I click on details I see the following:
Problem Event Name: APPCRASH
Application Name: hpiscnapp.exe
Application Version: 18.104.22.168
Application Timestamp: 4a0c0809
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00087d5a
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 6e12
Additional Information 2: 6e12ff7f95542d1e518905cff5f9c553
Additional Information 3: dead
Additional Information 4: dead6ce06ff0d46a01e094cc9f21cffa
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10-30-2009 10:33 AM
I wish I had an answer for this... Are you running with Administrator priviledges, or are you running as a typical user?
10-30-2009 03:08 PM
Thanks for trying to help. I am running as an administrator. For now I am scanning as TIFF using the built-in fax and scan, then I print to PDF. It's a pain but it will work temporarily.
11-01-2009 06:49 PM
Sorry, it has taken me so long to get back to this thread on this.
When I run the application directly and make sure that all the directories exist, it works. If I try to launch the application from the Solution Center, it will give the appearance of working, but will not save a file.
11-02-2009 08:44 AM
Can you describe what you were trying to do when hpiscnapp crashed. Were you doing a preview scan, saving a file, or making some kind of image adjustments?
11-02-2009 10:58 PM
When I launch hpiscnapp.exe directly it crashes immediately. When I launch HP Solution Center I get prompted for scan parameters and then it gets stuck after showing the HP Scanning graphic.
11-05-2009 09:30 AM
I uninstalled all the HP software, disconnected the USB cable, restarted the computer and reinstalled the HP software. Now it is working fine. Thanks for your help.
11-05-2009 09:37 AM
11-05-2009 02:22 PM
I am seeing the same problem with a Officejet 7410xi and windows 7 32bit.
I have installed and uninstalled the solution center and the printer several times. I have tried both a USB install and a Network install with the same resut ie everything works until you "finish" and then nothing happens. I have tried multiple scan formats ie picture, document, etc... I have tried shutting down virius and firewalls as well. I have installed the printer during install of solution center and afterward with the same result. I have not had the network cable and USB connected at the same time.
11-09-2009 04:53 AM
I received this email from HP this morning, and it works:
In order to resolve the scanning issue, let us perform following steps :
* Click the link below:
* At the bottom of this window, click the link for "hpqxmlul.dll"
* In the file download window, click Save.
* Save the file on desktop.
* Once the downlaod is complete, return to Desktop and right-clilck on the file "hpqxmlul.dll" and click "Copy".
* Open Computer (Windows 7) .
* Go to the location C:\Program Files\HP \Digital Imaging\bin.
* Right-click on an open space and click Paste. If you get an option to replace the existing file, click on OK.
* Restart the PC and try scanning.
For information on keeping your HP and Compaq products up and running, please visit our website at: http://www.hp.co.uk/diagnostics